Starting an Appliance Repair Business

Business Overview:

Starting an appliance repair business is the perfect choice for an entrepreneur looking to help homeowners while earning considerable profits. Every home has a number of appliances from refrigerators and ovens to washing machines and microwaves. These machines will break down eventually and homeowners are left with the choices of repair or replacement. Depending on the cost of the appliance, often it’s cheaper to just replace it. However, if you offer competitively priced repair services, homeowners can keep their appliances, and their extra cash, a little longer. Your customers are not limited to homeowners as other individuals—such as landlords and apartment managers—are also responsible for larger appliances in the properties they oversee like refrigerators, stoves and ovens. Similar to handyman or plumbing businesses but specializing in repair of appliances, this business venture could bring in a sizeable profit if your business model is sound. If you are an experienced appliance repair specialist, the logical next step is to branch out and own your own repair business. However, if you are not skilled in appliance repair, you can simply hire a qualified repair staff to work for you. This would leave your time free to focus on the marketing of your business. Consider whether purchasing an appliance repair franchise would fit your business model since this option would likely come with a recognizable business name and some repair equipment. The best way to ensure that this business idea is successful is to offer the best customer service. This means having your staff show up on time, as promised. You will also want to have a repair technician on call during the evenings and on weekends to handle emergency calls that come on the weekend and during the evenings. Only promise as much as you can deliver and offer reasonable prices. In no time you will need to hire additional repair staff to handle all your business.

A Day in the Life of an Appliance Business Owner:

Your day will begin with a check of any scheduled repairs that need to be handled that day. If you’re doing the repairs yourself, you will need to be sure you have all the equipment and supplies necessary to handle the repairs and make sure you get to the appointments on time. If your staff handles repair work for the business, you will check in with the repairperson assigned to a particular job to ensure he or she is ready and on time. When the repair is complete, you will want your repairperson to leave an invoice so that you get paid and also have them leave some business cards for the appliance owner to hand out as referrals. If you did not do the repair, you will follow up with the customer to make sure he or she is satisfied with the work done. You will spend some of your day marketing your business around town by leaving fliers at home improvement stores, local appliance stores and taking out ads in local papers and magazines. At the end of the day you will record the day’s income and look at your appointments for the next day.

About Your Customers:

Your customers will be homeowners and other individuals like landlords and apartment managers who need high quality, reasonably priced appliance repair services.

What You Need to Start:

• Appliance repair experience (or willingness to hire a repair staff)
• Truck or van
• Business license and insurance
• Marketing plan and materials
• Computer with finance software

The Good:

• If you are an experienced repair specialist, this will be an easy transition.
• If you are not skilled in appliance repair, you can hire a staff to do the work.
• You can set your own hours.
• Demand for this type of service will always be high.
• If your customer service is excellent, you can charge top dollar.

The Bad:

• The initial investment is high.
• It will take time to build your client list and/or hire a qualified staff of repair specialists.

Resources:

• National Appliance Service Association
• Appliance Industry Association
• Bureau of Labor Statistics on Home Appliance Repairers
• Wikipedia on Home Appliances

About The Author

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